F.A.Q

Shipping

All orders will be shipped in 1-3 business days.

I live outside the United States. Do you ship to me? How much does it cost?

Yes! We ship worldwide via USPS. Shipping rates are calculated at checkout on the "Shipping" page.

Note: This cost doesn't reflect customs or additional charges that may be applicable in your country.

 

Do you pay customs for international shipments?

All customs fees as well as additional import fees are your responsibility. We are not liable for any delays due to customs.

 

Do you offer any shipping discounts?

We do offer free shipping to all domestic orders of $35 or more. Unfortunately, we are unable to offer this for our international customers. 

 

Handcrafted Soaps & Other Products

What are your products made of? Are they safe to use?

All of our body products are soy, sulfate (SLS), paraben, and gluten free, as well as vegan friendly (unless we use honey, in which it will be stated).

We use the finest Olive, Coconut, Castor, Avocado oils as well as RSPO certified Palm Oil.

We will occasionally use additional ingredients or additives such as: Colloidal Oatmeal, Activated Charcoal, Bio-degradable Glitters, Clays, Dried Herbs or Flowers etc.

For the exact ingredients in each soap, please see the “Ingredients” section always listed in the details of each soap on the website.

 

Is the price listed per bar?

Yes, the price shown is for one bar only. We often show more than one bar to highlight different aspects of the soap or to show the variation in design between each bar, however additional bars are sold separately.

 

I was looking on your website and the soap I wanted is sold out! When will you have more of it?

Since all of our soaps are made by hand in small batches, they may run out of stock. For our low top bars, we may remake that scent for some time and or indefinitely if it is commonly requested by our customers. If there is a scent you're interested in, but that is out of stock, email us at EMAIL, and we'll let you know if we plan to re-stock it soon.

All of our specialtyhigh-top, soaps are made in very small batches to ensure the highest quality. Our largest batches are only 34 bars. These soaps are available until they are sold out. We may potentially make the specialty bars again the following year during the same time, but there may be variations between batches.

Items disappeared from my cart before I could complete checkout! What happened?

We are so sorry this happened to you. The answer to this question is that when multiple people are shopping and have the same item in their cart, the first customer to check out will receive that item. If it was the last of that product, it will now become “sold out”, and any remaining in other customer’s carts will be removed.

Do you accept wholesale/custom soap orders?

Yes, we do! For more information regarding pricing for wholesale soap orders, contact us through email at info@blackcatsoapery.com and we will be happy to assist you!